Piazza Volkswagen of Ardmore
Sales: (610) 726-1527
Service: (866) 213-4689
Customer Testimonials of Piazza Volkswagen
| The staff is always friendly and willing to answer questions... I am completely satisfied. Alix May 6, 2013 | |
| First time here and I am so pleased with all the aspects of my visit! Thanks so much! Kenna May 3, 2013 | |
| A real pleasure to have my Jetta serviced at Piazza Volkswagen of Ardmore. Lawrence May 3 16, 2013 | |
| Vince, Sean, Neil, cashier, technicians and detail staff are truly exceptional people who make my life much easier by providing excellent customer service and a pleasant experience. Varsovia May 3, 2013 | |
| Great service all the way around as always. Andre May 3, 2013 | |
| I reached out to Piazza Volkswagen of Ardmore twice - once in January when I was not ready to purchase and in April when I was ready. In both instances, Danit got back to me promptly and in the second instance found me a Jetta which had everything that I was looking for in a used car. I had financing in place before I walked in and she got me a better rate. I have never left a dealer feeling like I got the best deal that I could! I had a great experience at Piazza Volkswagen of Ardmore! SFC April 22, 2013 | |
| Got an appointment the same day I called; it was last minute. They were able to fit me in and it was very nice working with the entire staff at Piazza Volkswagen! Great place to service your car! M Weng April 16, 2013 | |
| All of the service providers are awesome. They are extremely thorough, considerate and professional. This is my second VW through this dealership and a major reason I have stayed is the exceptional service on the cars. R.L. April 8, 2013 (2012 Passat) | |
| My initial contact with Piazza Volkswagen was with Lauren Murphy, through the dealer's website. She was very helpful regarding both their current and inbound inventory. I appreciated that she was respectful of my time and didn't pressure me to "come look at what we have and make a deal" even though it was close to the end of the month. I elected to visit the dealership to view a car that was close to what my son wanted. Sue Choi allowed m son to take a test drive that bordered on a road trip, allowing him to drive the car on a variety of roads. Sue was knowledgeable about the car and it's features and was able to answer my son's questions. We elected to make an offer on the car and Sue met our price. The car was delivered the next day, and the only issue we needed to address was to update the inspection sticker, which the dealership readily agreed to do. Robert March 29, 2013 | |
| Danit was amazing. I was relocating to Philadelphia and Danit facilitated everything prior to my move to Philadelphia, all I had to do is pick up the car. The service was amazing. Thank you Danit and Piazza. Racr March 22, 2013 | |
| This was an emergency repair that they handled quickly and courteously – I'd visit them again if I lived in the area. David March 14, 2013 (2000 Passat) | |
| The people at your dealership are always professional and courteous. I have never been displeased with any employee with which I have had contact. Thank you for your continued dedication to customer service! Donna March 11, 2013 (2010 Eos) | |
| This service department is the best we have ever dealt with. It's one of the main reasons our next car purchase will be done through this dealership. Communication is top notch. Customer service top notch. All other dealerships/service departments should take a lesson! Carolyn March 9, 2013 (2008 Eos) | |
| Sean is the best! Shannon is so sweet and Spencer was pleasant for his first day on the job. Eris March 6, 2013 (2009 Passat) | |
| I love my car. I loved my experience with Sue Choi, her approach, her knowledge, and her respect for me and my husband. Now, after my first vehicle check-up, I can say I loved that experience as well. My family has always been Camry-buyers. Not anymore. You should be very proud of the work you do and the way you treat people. Thank you! Anne March 5, 2013 (2012 Passat) | |
| I had a great experience on my visit. The service area parking situation is a little confusing but it did not change my overall experience. Shana March 2, 2013 (2013 Passat) | |
| Your staff was wonderful and outstanding, exceptionally kind and courteous. They really show they CARE. Keep up the great work! You would be very proud of their performance, this home and every time I have visited. No job is too small for this magnificent team. Michelle March 2, 2013 (2010 Jetta) | |
| Sean and Dave in Service are outstanding and truly exceptional! Patti February 26, 2013 (2007 Passat) | |
| I recently leased a 2013 Volkswagen Passat from Piazza Volkswagen of Ardmore. From the moment I walked into the showroom to the moment I drove off in my new beautiful car, I felt completely pleased with the attention, respect, service, professionalism, courtesy and interest in my needs. My negotiations went so smoothly and I felt very pleased and confident throughout the entire process. I was very impressed with the team spirit that was expressed and the cooperation within the staff of your organization. From the sales consultant (Greg Coleman and Bob Vos) to the sales manager (John Cantalico) and financial officer. All made me feel excited about making a decision to buy my car from your dealership. I will return to Piazza and will encourage my family and friends to seriously consider owning a VW and purchasing it from your dealership. I have bought many, many new cars and I am not exaggerating when I say that this was the most pleasant, respectful, professional experience I encountered – from the explanation of the car, to the test drive to the loaner to the final delivery. Thank you staff at Piazza. I will not hesitate to give you a 5 star rating and strongly recommend that those looking for a new car wind up at your dealership! Carol March 4, 2013 | |
| I have only positive things to say about Piazza VW. It has been an excellent new car and follow up service experience. Barry February 28, 2013 (2012 Jetta Sportswagen) | |
| The best part of servicing our car at Piazza, is the people. Very kind and cordial. Carolina February 26, 2013 (2012 Jetta) | |
| All the staff at Piazza VW was exceptional. Very customer - focused, friendly and caring. I would gladly seek out their services again. Scott February 25, 2013 (2013 Passat) | |
| Great work as usual the staff is always helpful and courteous. Candise February 25, 2013 (1999 Passat) | |
| I am always pleased and impressed with the service I receive. In addition, my daughter recently obtaining her first car from Piazza VW of Ardmore - we also recommended you to a friend who just purchased his first new car last week. Thank you for continuing to help make our experiences stress free. I always leave feeling satisfied with my service experience and know that I have made the best choice in auto dealerships on the mainline. Thank you for your continued courteous experiences. Elizabeth February 22, 2013 (2011 Jetta) | |
| I am always pleased and impressed with the service I receive. In addition, my daughter recently obtaining her first car from Piazza Volkswagen of Ardmore – we also, recommended to a friend who just purchased his first new car last week. I commend your dealership on it’s wonderful staff both in sales and service. Thank you for continuing to help make our experience and know that I have made the best choice in auto dealerships on the Main Line … thank you for your continued courteous experiences. Elizabeth February 22, 2013 (2011 Jetta) | |
| Our service consultant was terrific. Our Jetta’s starter went out and they were great about getting it repaired as well as catching the deteriorating condition of our serpentine belt. Thanks guys! Joe February 20, 2013 (2001 Jetta) | |
| As always, I continue to use Piazza Volkswagen's service for my 2002 VW Beetle. I am always very satisfied with the service. Let me also say, that all of the co-workers, from the front desk to the people in the garage area, have always been so generous to me with helping me in all different ways. Their kindness to me is absolutely appreciated. Thank you. Judy February 18, 2013 (2002 Beetle) | |
| I was just sitting here this time for a headlight and brake light that were out. I really like the Service Xpress option. Very helpful, especially since I have been quoted ridiculous prices at other places for bulbs. Susan February 18, 2013 (2001 New Beetle) | |
| The people who work for Piazza Volkswagen are always courteous and knowledgeable. We are very pleased with our car and service needs. Barbara February 18, 2013 (2007 Passat) | |
| It is a complete pleasure bringing in my Jetta for service. It could not be a better experience than the one I had!! Hester February 15, 2013 (2012 Jetta) | |
| I was amazed at the ease of this leasing experience. I visited several dealerships in person and originally dealt with your firm only through email. Danit was very effective getting me the info I wanted in an efficient, professional and transparent manner. Her personal service coupled with my company’s partner program with Volkswagen made me consider and ultimately lease a vehicle that I was only remotely considering at the start of my purchase process. I was very pleased and you will be my first stop the next time we purchase or lease a vehicle. Francis February 12, 2013 (2013 Jetta) | |
| I have had a truly exceptional experience from the purchase in October through the service in February. I recommend Piazza to anyone I know who is looking for a car. You are truly customer focused. You even washed and vacuumed my car and a great service technician taught me how to use my radio! I love my Jetta! I feel very well cared for at your establishment – thank you! Shelia February 11, 2013 (2013 Jetta) | |
| Bao did a great job! Very professional! Piazza was able to complete the service on the same day rather than dropping off the car and completing at a later date. Thank you! I have already praised your service to others! Patricia February 4, 2013 (2010 Golf) | |
| As always, the staff is excellent! Shannon was terrific and the service was completed earlier than expected. Thank you! Peter February 8, 2013 (2012 Jetta) | |
| I never had any problems with my visits to Piazza Volkswagen of Ardmore. They always provide good service and I leave happy every time! Cynthia February 4, 2013 (2006 Jetta) | |
| The service representative, Shannon Deegan, and staff were very courteous, thorough and clearly explained all issues related to the service visit. Richard February 4, 2013 (2011 Jetta) | |
| I love coming to Piazza Volkswagen to get my car serviced so much that I drive from Delaware, just to do so. Patricia January 28, 2013 (2012 Tiguan) | |
| The people that work at Piazza Volkswagen are always smiling and are a happy group. They are always courteous and we enjoy dealing with them. Barbara January 18, 2013 (2007 Passat) | |
| Consistently exceptional customer service- every time- thanks!! Overall extremely impressed with Volkswagen! January 14, 2013 (2011 Routan) | |
| Always treated exceptionally well by Piazza VW?s staff! Susan January 14, 2013 (2010 CC) | |
| Shannon provided friendly and courteous service to me and I noticed that she did the same with others who were also having their cars serviced that day. She has a great personality along with being knowledgeable about the maintenance of the Volkswagen vehicles. She is a natural! Joseph January 9, 2013 (2012 CC) | |
| I love the service at Piazza Volkswagen of Ardmore! Every time I call, the friendly staff helps me! B.J. January 7, 2013 (2007 New Beetle Convertible) | |
| Vince, Sean and Shannon are outstanding. They do a great job for you! Louise January 7, 2013 (2009 CC) | |
| I always feel well-taken care of at Piazza Volkswagen of Ardmore. Mary January 7, 2013 (2002 Passat) | |
| Vince Paul is an outstanding service representative and the entire team in the VW service department is exceptional! Sean and the crew make my visits enjoyable and painless. Glenn December 31, 2012 (2012 Touareg) | |
| The staff performed all maintenance needs including some extras, cleaned my car, loaned me a new reliable vehicle for the day and had my car waiting when I returned. Thanks for making it a painless process! Brian December 17, 2012 (2011 Jetta) | |
| It was my very first visit to the service center and I would like to thank the services team for providing me with exceptional experience. Amr December 19, 2012 (2009 Passat) | |
| Vince always goes out of his way to ensure that I am satisfied with the services provided. This is much appreciated. Sarita December 19, 2012 (2010 Golf) | |
| Great service. Shannon Deegan was really great! Thank you! (2011 Jetta) Andre December 7, 2012 | |
| Shannon, Vincent and many other faces in service, were attentive and presented themselves in a caring, professional manner. Thank you and season?s greetings to everyone at Piazza Volkswagen?s service department. Victoria December 7, 2012 (2010 Golf) | |
| My visit to the dealership was a fantastic experience. My sales manager Sue Choi was very friendly and related well to what I was looking for. She also showed great interest in things I enjoyed beyond just looking for a car which was very good to make the visit easy going. Sue also showed excellent knowledge of the Passat I purchased and fully covered every detail and option in the car. The test drive was a very good expereince to get a feel for the handling of the car. Everyone in the dealership was very pleasant as well and worked well as a team to help Sue and I work out a deal on the new Passat. The service center looked very professional and everyone was very pleasant there as well and I look forward to bringing the car in for the 1st checkup. Overall this was by far the best experience I had in getting a new car and am very pleased with the dealership as well as my sales manager Sue Choi. Sferris23 November 28, 2012 | |
| Leased a 2013 VW CC. I worked with Danit Klovsky and her manager. In overall, great people and a great experience. I was able to pick up the color I liked within the same day. Smooth transaction!! Gelfin November 21, 2012 | |
| The service I received from the staff at Piazza Volkswagen was great. I will surely recommend Piazza Volkswagen to my friends. Thanks for a great job. Judy November 21, 2012 | |
| I must say that I was very pleased with the service and car I got. I didn’t feel like you were trying to sell me service I didn’t need and that type of honesty really contributes to developing loyal customers. I will definitely be bringing my Jetta back in the future. Thank you! Andrew November 21, 2012 | |
| Great service. Everything was taken care of quickly and I felt that they were really willing to work with us to find a car that fit out budget. Eryka November 21, 2012 | |
| I leased a 2013 Beetle under the Foreign Business Professionals Program with Jaimie assisting me throughout the whole procedure. It was her second time handling a customer under this program and it went very smoothly. She constantly updated me via phone calls and emails on the progress of the lease. I obtained my car only after 5 business working days in the color that I wanted! All in all, it was a painless and fast procedure. I would definitely recommend Piazza Volkswagen and Jaimie as your car dealer and sales consultant respectively. Pei November 14, 2012 | |
| I recently leased a 2013 VW CC and my wife and I were very pleased with the overall service and care they provided. We would recommend anyone in the market to stop and speak with their staff. Shon November 14, 2012 | |
| Vince in the service department is wonderful. He is very customer service oriented and also goes the extra mile! Dave has driven me to work many times and he is very courteous and helpful. Susan November 5, 2012 (2008 New Beetle) | |
| I brought my 2012 VW CC in for the 10,000 mile service and a recall yesterday. I had a great experience. Sean was very knowledgeable and courteous. Before doing business with Piazza 2 years ago, I couldn't stand going to dealers. It didn't matter if I was going in for service or buying a new car. I couldn't stand dealers. Now since doing business with Piazza I will never go anywhere else. They get it! They understand customer service. One example is the courteous car when your vehicle is in for service. That is huge!! That is great customer service and is invaluable. That is only one example of many. I brought my 2011 Jetta in for service February 2012 and Sean loaned me a CC to use while my Jetta was in for a few recalls. I bought a CC within the next week and I love it. Thanks Sean! Thanks for your great customer service. Jill and Steve October 26, 2012 | |
| Overall good experience. The whole process was pretty quick and easy. Everyone that I dealt with at the dealership was very knowledgeable and helpful!! Melilong October 26, 2012 | |
| Everyone at the dealership was a pleasure to deal with. Jeffrey October 18, 2012 (2012 Passat) | |
| These guys were awesome! They made buying my first car a pleasant and rewarding experience – which is not an easy task. I will going back for years to come! Cbudd October 18, 2012 | |
| Everyone was extremely nice and helpful. They made the experience of buying a new car very easy and the financing portion was a breeze! I’d definitely go there again and recommend my family and friends to check them out! Act October 18, 2012 | |
| Great service, everyone is very friendly and helpful!! This dealership is a lot further from me than some other ones, but because of the service and kindness I always decide to take it here; you truly go above and beyond to make the customer feel welcomed. Thank you!! Jennifer October 17, 2012 (2004 Jetta) | |
| Melcom was great to work with. He was flexible, accommodating and patient. Melcom shared a wealth of information with me about the car and the Volkswagen lease program, but he was not overly pushy or demanding. Melcom really listened to my requests and worked with the budget and limitations that I had in mind. He was easy to communicate with and served my needs to the best of his ability. Melcom is a friendly, honest and knowledgeable dealer and I would highly recommend him and the Piazza Volkswagen dealership. I had a very positive experience! Kmoneill October 16, 2012 | |
| Had a wonderful experience buying my second car from Piazza, would definitely do it again. They were extremely helpful and wonderful to deal with. I'm extremely pleased buying my second car from them, and will do so again if I buy another VW in the future. Melvin was extremely great to speak with over the phone, in the dealership, JC and Andrea were extremely helpful getting everything together and working with me due to my special circumstances. Sue, as always, was a joy to work with again, she sold me my Rabbit in 2007 and now my GTI in 2012 and she really takes her time with her customers and is always friendly and fun. JDP October 10, 2012 | |
| The Piazza team is incredible! I was blown away by the customer service, the straight-forward way of dealing with customers and all of the information I received during the sale process. Everyone from Melcom, to the incredible manager, to the individuals who helped with the financing, was just terrific. I got a car I love (the Passat is as great as they saw it is!) and will gladly go back for any car purchases! Rodger October 6, 2012 | |
| The service for Piazza Volkswagen has been exceptional for the last 5 years or so. I have been going there for the last 10 years and it has gotten progressively better every year. Erie October 5, 2012 (2008 Touareg 2) | |
| This dealership definitely deserves 5 stars. It was the best dealership yet I have been to. To start, Danit, had the car I was interested in parked out front waiting for me as I pulled in. I was greeted and given the keys for my test drive. During the drive she was very knowledgeable about the specific model I was interested in. Not only that but made the drive comfortable and not awkward. We talked about normal things, she didn't try to push the car to me or ask about prices or try to oversell it. We talked numbers and working with the Pre-Owned sales department was very stress free. Overall, I was very pleased with the service, dealership and just the overall atmosphere. It made purchasing a car fun not aggravating or stressful. I love my new car and will be back for future purchases! MJ. S October 5, 2012 | |
| I needed assistance before coming in to know what tires, bolts and sizes I needed for wheels. George took time to explain to me prior to my appointment what was needed and why and let me know it was all able to be purchased and taken care of through VW at my appointment which was awesome since tire size measurements were starting to make my head spin. Laura October 4, 2012 (2009 Rabbit) | |
| We have worked with Sean Gibson for several years and he has always overcompensated and done great work! Elizabeth October 1, 2012 (2002 Passat) | |
| I came in the service department on a stormy, Tuesday, afternoon around 3:30pm with a dead battery problem. I was not sure if it was the battery or another electrical problem. Service took the car in right away, found it was a dead battery, replaced the battery, cleaned inside and have me a coupon for a car wash since the storm had them closed and got me back on my way in about one hour. Great service, thank you very much! Frank September 20, 2012 (2010 CC) | |
| Sean, in particular, was extremely helpful. Sean and the others in service dealing with me with this service appointment we exceptional. We will be coming back to Piazza VW exclusively. Emily September 20, 2012 (2010 Jetta) | |
| First time at Piazza and was very impressed. Customer service was excellent. Told family and friends about the overall great service at Piazza VW of Ardmore. Pamela September 16, 2012 (2003 GTI) | |
| I would recommend anyone who is looking to buy a VW to see Piazza Volkswagen of Ardmore. Thomas September 5, 2012 (2010 Golf) | |
| Hi Neil Berger, Just wanted to let you know that, as always, I was very satisfied with my visit last week. Your staff, from the folks at the front desk, to the people doing the work to the folks who bring the car back to you. Everyone is always ready to help and always so very pleasant. Thank you. Judy September 2, 2012 | |
| Dear Neil, My experience with your Service Department is always great. I generally wait for whatever needs to be done and the work is done quickly and efficiently. This last visit -- 20,000 mile service -- I thought I would wait but my daughter and I went "shopping." We weren't gone for long and received a call that my Tiguan was ready. As I said, quickly and efficiently. I love my Tiguan and I love my dealership! Carole August 24, 2012 (2011 Tiguan) | |
| I have been experiencing problems with my radio going on and off by itself for several months. Although this did not happen while I had my car in for servicing, Piazza VW was able to diagnose the problem to the ignition switch and fix it. It has worked perfectly since! Thanks Piazza!! Thomas July 31, 2012 (2010 Golf) | |
| Demian and Danit were excellent!! Danit was very patient with me and allowed me to drive several cars including the one I bought a few times. Danit always returned my phone call within a reasonable time and she explained new car to me completely. She set up my Bluetooth and told me and showed me everything in it. Both Demain and Danit were so helpful and had excellent service and were dealing with me through phone and email because I was on vacation. I will 100% recommend anyone to this particular dealership!! Megan July 30, 2012 (2012 Passat) | |
| I would like to especially commend Shannon Deegan. She is helpful, considerate, personable and kind. Elizabeth July 18, 2012 (2004 Passat) | |
| My headlights were replaced and they even vacuumed my car!! Thanks everyone! Laura July 13, 2012 (2009 Rabbit) | |
| My fiancé and I recently purchased a 2012 Jetta from Piazza Volkswagen and after our experience, I had to write to say thank you. Sue, Andrea, who is the finance manager, who ran the financing numbers, but I didn't have the opportunity meet, were exceptional. Their professionalism, knowledge, and above all, honesty, is a breath of fresh air in the car buying experience, particularly after experiencing the complete opposite at a to-be-unnamed dealership the year prior. Plainly, the car buying experience at Piazza sets the standard for what it should be, and that is a real testament to your leadership. Thank you for maintaining such a wonderful dealership and staff. I look forward to the opportunity to do business again with Piazza Volkswagen. Frank June 29, 2012 (2012 Jetta) | |
| Sean Gibson was exceptional. He is the man! Sean June 27, 2012 (2007 Jetta) | |
| This was my second car that I leased from Piazza Volkswagen of Ardmore and this time I went through Melcom. Let?s just say that I consider myself a 'difficult client', yet Melcom was extremely patient with me. He made sure that I got the exact car I wanted, for the price that fit my tight budget. Piazza Volkswagen of Ardmore was very professional and the selection was great. He was very quick to get back to me via email too, which is great so I could gather all the information I needed quickly so I could make a decision. I absolutely recommend them! Thanks! Anonymous June 14, 2012 | |
| Piazza Volkswagen is not the closest VW dealer to where we live, but easily the best! Elizabeth June 12, 2012 (2002 Passat) | |
| It?s always a pleasure to work with the Piazza Volkswagen of Ardmore staff. Carl June 1, 2012 (1999 Golf) | |
| Everyone was ready for me and treated me with respect. I also wanted to mention ... and I mentioned this in the service department and they said they hear this often ... we had the BEST experience with Sue Choi. Please know that I have recommended anyone looking for a car to go to Piazza Volkswagen and ask for Sue Choi. What a pleasure! I love my car!! Anne June 5, 2012 (2012 Passat) | |
| Well done! I feel like I'm back in the saddle. I owned a 1967 VW Fastback and a 1986 GTI so my new GTI feels like a homecoming. Thanks! David June 4, 2012 (2012 GTI) | |
| Dear Mr. Bridegam, My name is Lauren, and I am a customer who has had all of my service on my 2009 Jetta performed at your dealership through the service department. As a young adult, this car is the first car that I bought on my own, thus my only real experience with a service department had been with your service department. I have always been very pleased with the level of service provided by your staff, the courtesy shown by everyone that I encountered and the quality of the work done. Recently, I moved about an hour from Ardmore and had work done at a different dealership. Having known nothing other than the service I received at your dealership, I expected the same of the other dealership. Well, I was unfortunately very wrong. I do not write this e-mail to speak poorly of another dealer, simply to let you know that your service department is heads above the rest. First of all, your team always provides reasonable estimates for wait time and service time. If, for whatever reason, the car is not going to be ready they always call in advance, give an update and ask if I need any assistance during the extended time. Not only do they call, but they call with the most pleasant attitudes. I truly feel that they respect my time. Additionally, when calling to schedule an appointment, everyone is just so pleasant and courteous. Finally (and most importantly in my mind), someone ALWAYS, ALWAYS walks me through every line item on the invoice before I am asked to sign anything. They are more than willing to answer any questions that I have, and I always leave your dealership feeling that I can trust the people that serviced my car. (I honestly did not realize how important this was until my recent experience elsewhere, where I found a charge that should not have been on the bill and nobody ever reviewed the invoice with me.) Your team, through their professionalism and superior customer service, leads me to feel extremely confident in the work that they perform and I truly trust their recommendations. Going forward, I would drive back to Ardmore for all of my service (and future purchasing) needs. Neil, Leonard and Sean their team make the decision to spend two hours in the car for service needs easy, they simply cannot be matched! Please extend my deepest appreciation to the entire team for the outstanding service that they provide. Lauren (May 21, 2012, 2009 Jetta) | |
| The Costco program and dealership relationship made the purchase experience a piece of cake. Stanley May 5, 2012 (2012 Passat) | |
| Melcom was very helpful in suggesting that the car we were looking for was not necessarily a Jetta, but a Passat. And he was right. It had all the features we wanted and the cost was very minimal over the Jetta for all the extras we received in the Passat. And the drive is much better. Melcom was knowledgeable about all the features we inquired about, know exactly how to operate the navigation system, Bluetooth devices, showed us exactly what was included in the satellite radio and when to expect a call from Sirius regarding a renewal package. On the day of pickup, I was working with very tight time constraints and Melcom, the dealership and everyone involved in my purchase worked above and beyond to make sure I was out in the timeframe I gave them. I would definitely consider Piazza Volkswagen of Ardmore for my next vehicle purchase. Bruce May 2, 2012 | |
| Excellent service. The staff were exceptional. The car was returned to me washed and vacuumed. I have recommended Piazza Volkswagen of Ardmore to several friends and one of the reasons is the service department. Marshall April 30, 2012 (2012 CC) | |
| As usual, Piazza Volkswagen is better than other dealers I?ve dealt with over the past 25 years of owning various cars. Robert April 25, 2012 (2003 Passat) | |
| Dear Mr. Berger, I brought my 2010 Volkswagen Jetta Sedan on Thursday, because a bolt was missing. In response to the email and phone message, I just wanted to let you know that I was very pleased with the service. I really appreciated that you were able to fit me in and that the work was completed so quickly. Shannon also did an excellent job of updating me as the work was being assessed and completed. Maxwell April 19, 2012 (2010 Jetta) | |
| Piazza Volkswagen of Ardmore continues to be my service dealership of choice. I left another VW dealer to have my car serviced by Piazza. I am only sorry I didn't purchase my vehicle from Piazza and will not make that mistake again. Joyce April 16, 2012 (2008 Eos) | |
| I completed the survey and just wanted to mention that Shannon is a terrific service advisor! My husband spent 27 years as one and he totally agreed with my remarks. I will definitely come back to Piazza VW in the future. Mollie April 16, 2012 | |
| I brought the car in for a safety recall and was really impressed with service and personnel. I will return for maintenance. Pamela April 16, 2012 (2001 Passat) | |
| Sean provided a shuttle to take me home. When Sean called me to tell me my car was done, he provided service for me to be picked up and taken to Piazza Volkswagen to pick up my car. Everyone asked about my husband. Great dealership! Barbara April 16, 2012 (2007 Passat) | |
| A short time ago we had a problem with our Volkswagen Passat that we wanted to call to the attention of you service department ? if they could fit us in ? so we stopped in first thing in the morning. We briefly explained it to Sean Gibson and it seemed that he immediately put us on a priority schedule to have a service technician take a look at the situation. After a short time, Sean and the technician had reviewed the problem and suggested the repair to safely have us back on the road. As customers, we value efficient and courteous service. We just wanted to let you know that it gives us real sense of confidence to know that we are working with an organization that makes this kind of extra effort! Ray April 1, 2012 (Passat) | |
| I am much happier with Piazza VW than several other VW dealerships. Keep up the great customer service! Daniel March 28, 2012 (2006 Jetta) | |
| Everything was great. The express check-in is a great idea/service. Shannon is a very good addition to the already-wonderful service team. Betsy March 28, 2012 (2004 Jetta) | |
| The staff in the service department are always very friendly and provide excellent service. Ryan March 27, 2012 (2010 Jetta) | |
| Great service and people working in the service department. Thank you. Alan March 27, 2012 (2003 Jetta) | |
| When I realized that the door on the driver's side would not close and seemed to be 'hanging', I immediately drove over to Piazza Volkswagen, where I always take my VW Beetle for service. When I got there I saw Sean Gibson and explained the problem to him. He went to my car and saw the problem and said that they would take care of the problem for me, which they did. The car was taken into the service area where the door now closes and seems to be as it should be. When I first arrived at Piazza VW and saw Sean, immediately, I felt that I was going to get good service. Sean, as always, is so reassuring and the way he carries himself as he works always comes through. He, in my opinion, is a very valuable person for your company. I am sure that others feel the same way. Judith March 26, 2012 (2002 New Beetle) | |
| Everyone was super nice. Thank you!! This was my first service visit with this dealership and I?ll definitely be using you again! Laura March 26, 2012 | |
| (2009 Rabbit) If it wasn?t for Jonathan, I wouldn?t have bought this car. He was knowledgeable and confident about the quality of the brand and he took the time to see that I could easily get my new car home after I bought it. I had been to two other VW dealerships and the experience was not positive. I would recommend the Piazza Volkswagen and Jonathan to anyone (and I have). Robin March 24, 2012 | |
| I was referred to Danit by my friend and I was extremely satisfied with my experience! She is very knowledgeable, friendly and a fantastic communicator. I would definitely return to her in the future and recommend her to all of my friends! Vberk March 21, 2012 | |
| The Piazza Volkswagen of Ardmore service team is an exceptional team! Customer service is generally worth any expense when a customer is pleased. Their behavior of courtesy, good communication and willingness to listen and do what they can is exceptional and worth my time. I am pleased to introduce Piazza Volkswagen of Ardmore to anyone! Varsovia March 15, 2012 (2008 Eos) | |
| The service reps are excellent. I have worked, so far, with Vince and Sean. Both are terrific. Nancy March 14, 2012 (2008 Jetta) | |
| Sean is the best! I have always avoided dealerships because I fear being ripped off. Sean is a straight shooter. He is very nice and honest! Jonathan March 13, 2012 (2009 Jetta) | |
| I was very impressed with the staff ? everyone is very thoughtful and friendly. I have been there twice in two weeks, one time with my daughter, and the group went out of their way to accommodate us both. Melanie March 6, 2012 (2011 Jetta) | |
| My purchase experience with Kevin and Demain was great. They were very informative, knowledgeable and courteous. I would never buy a car or have service done anywhere else. They gave me a great price and made me feel very comfortable during this purchase, from start to finish. I will always recommend Piazza to everyone. I would also like to say that Kevin and Demain are true assets to Piazza VW. I hope they are there each and every time I come back for a new car. I will definitely come back every time I need a new car and service. I love Piazza! Jill & Steve February 16, 2012 | |
| I was looking for a car that was hard to find and various dealerships were not very helpful beyond cars they already had. Piazza tracked down exactly the car I wanted, got it within a week and offered a good price. Service was courteous, friendly and efficient. John March 12, 2012 | |
| I started buying cars from Demian when he worked at the Acura store and changed my brand loyalty to Volkswagen because of him. It is not often that you can say you trust a car dealer, but over the years I consider Demain and his staff friends. I have purchased 5 cars from Demain and will never go anywhere else. Someone reading this review considering purchasing a new car from Piazza, just make one phone call to Demain to have a breath of fresh air. It’s not by luck that Piazza Volkswagen is the top VW dealer in state of PA. Make the call and you will not buy a car elsewhere again. Dick March 12, 2012 | |
| Kevin Chan was extremely knowledgeable and friendly. No pressure and easy-going. I absolutely recommend him without hesitation. The paperwork process was simple and everything was flawless. Most of all, I love my new VW! Mick March 12, 2012 | |
| Buying a new vehicle from Piazza VW was very pleasant from the time I walked into the dealership until I drove off; very competitive prices and very knowledgeable and friendly staff! Kris March 12, 2012 | |
| Thank you for your assistance with our new Jetta. We love it! I would like to leave a comment about Sue Choi. She was terrific! Sue was helpful, knowledgeable, answered all of our questions, and made sure everything was ready before we left. Overall was the best salesperson we have had. We will definitely be coming back to her in the future. Thank you! Jenny March 4, 2012 (2012 Jetta) | |
| In all of my years of ownership, I have never had an experience like I had last Friday. Without exception, every employee I interfaced with asked if I needed anything, pointed out the refreshments and asked if I wanted anything. Upon pick up, the work completed was thoroughly explained and the plan for the next service was also reviewed. I actually told my husband and co-workers about it. Thanks for everything … it is the attention to exceptional customer services that has separated your dealership from the rest! Carol March 2, 2012 (2011 Eos) | |
| I always feel very comfortable with everyone in the service department. There is never an awkwardness in dropping off or picking up my vehicle. I’m consistently treated in a polite, respectful and appropriate manner. I would highly recommend Piazza Volkswagen of Ardmore for their service department. Stephanie February 23, 2012 (2010 New Beetle) | |
| I have had my vehicle serviced at Piazza three or four times since I had the Jetta. The service has always been exceptional. Joseph February 18, 2012 (2010 Jetta) | |
| We worked with Sue Choi to purchase a new GLI for our son. Initially my contact was via email with very quick and accurate responses from Sue. My husband visited the dealership to view a pre-owned GLI and realized that Sue could locate a new vehicle with all the specifics that we were desiring. Within a few weeks we had delivery of the exact car we were seeking at an incredible price. The delivery was awesome with every detail and then some covered by Sue and her team. She was exceptionally knowledgeable about the technical features of the car and helped to program many features prior to us leaving the dealership. We couldn’t have asked for more. Obviously, it was more than worth our trip to travel 1.5 hours to this dealership and we would highly recommend Sue and Piazza to anyone in the market for a new VW. We would rate our experience a 10 plus! Robin February 21, 2012 (Skillman, NJ) | |
| I wanted to take a moment to provide you with feedback on my purchase of a VW Jetta SEL. Right from the start I had a great feeling. I sent out a “one shot gets it” proposal last Saturday via web. I received an immediate response from Katie Ireland. Her response was rather refreshing asking to let her know who got the “one shot”. The quote she provided me turned out to be the best right from the start … no haggling, no fuss! I am a busy professional and asked for such. I informed all sellers exactly what I was looking for and she delivered – and with a pleasant demeanor. My experience at your dealership was equally pleasant. All present were kind and helpful, even those not directly involved with my purchase. Andrea Gibson made the transaction a breeze, which as you know can be a daunting event. The car was impeccably detailed. Katie went through a very informative yet concise overview and I was on my way. I traveled from Wilkes-Barre to purchase this car and saved a lot of money. I will definitely refer Katie and your dealership to any of my friends! Douglas February 18, 2012 | |
| I feel comfortable that I will be treated fairly when I come in. I appreciate Vince’s explanations and patience when discussing my questions. Many thanks! Lane February 17, 2012 (2000 Jetta) | |
| I want to thank you for providing my wife with excellent customer service. She informed me that everything went well, and that the wait was not all that bad. Also, the car wash that accompanied the service was very much appreciated. I will definitely continue my relationship with you for future needs. James February 15, 2012 (2011 CC) | |
| I have nothing but good things to say about the service and staff at Piazza VW. I will never buy a car anywhere else and I will recommend everyone to buy or lease there. Stephen February 11, 2012 (2011 Jetta) | |
| All of the staff was very pleasant, helpful and courteous; especially the gentleman who gave me a ride home when I dropped off the car for service. Kevin January 31, 2012 (2000 Jetta) | |
| Sean, my service advisor, was outstanding. He was very knowledgeable, informative, considerate and accommodating to my needs. I will definitely be coming back to Piazza Volkswagen of Ardmore, the next time I need service. Mike January 30, 2012 (2005 Jetta) | |
| This group crushes all the bad stereotypes of dealership service. They are more interactive, helpful and responsive than my mechanic and I will never take my car anywhere else again. Thanks! Sara January 22, 2012 (1998 Beetle) | |
| The people you have working the counters in the service department are very courteous and helpful. They are nice on the phones too. Roan January 20, 2012 (2011 Jetta) | |
| Always an upbeat, good-humored crew that makes the customer feel valued. Nancy January 19, 2012 (2009 Beetle) | |
| I came in on a whim and although it was very busy that day, I was able to get my headlight bulb replaced within a matter of minutes and I really appreciated that. Penni January 13, 2012 (2010 CC) | |
| I came in on a whim and although it was very busy that day I was able to get my headlight bulb replaced within a matter of minutes and I really appreciated that. Elizabeth January 12, 2012 (2012 Passat) | |
| My vehicle was inspected, repaired and returned to me in a minimal amount of time. Mr. Sean Gibson and Mr. Vince Paul provided excellent customer service and are very thorough in their communications with the customer. Thank you. Luis January 9, 2012 (2003 Golf) | |
| My service consultant, Sean Gibson, was extremely helpful, courteous and friendly. He took the extra time to go over everything with me; as he did our initial first new car check-up. I greatly appreciate every experience that I have had at this Piazza dealership. Everyone is great and I notice that extension to all customers, when I visit the service department. Keep up the good work. I am glad to have purchased my new vehicle from Piazza!! I recommend your dealership all the time! Elizabeth January 8, 2012 (2011 Jetta) | |
| The service I received was EXCEPTIONAL. I realized some trouble on the way to work and called for an appointment. The service shop was able to take me after work and I was able to continue with my plans for the weekend. Everyone is always pleasant and when I purchase my next car I want to be able to come to Piazza Volkswagen for service. Thanks for everything. Patricia January 6, 2012 (2009 Jetta) | |
| I received exceptional service at Piazza Volkswagen. The staff is why I keep coming back. Keep up the excellent work and performance! Laurence December 29, 2011 (2011 Jetta) | |
| I’ve been helped on several occasions by Sean Gibson and Vince Paul. Both of these gentlemen have been very helpful and provided great service. Peter December 16, 2011 (2002 Jetta) | |
| The quality of customer service at Piazza is very good. What will keep me coming back as my 2001 Jetta gets into old age is the service department’s honestly about what really needs to be worked on. Service visits can be extremely expensive and their ability to say that something can wait to be replaced or upgraded, rather than added to the bill right now, builds my trust and keeps me from looking elsewhere for service. Paul December 12, 2011 (2001 Jetta) | |
| I actually took my car to another VW dealer in times past and I was very disappointed with their service department. Piazza VW has done a great job and we are extremely satisfied. Merry Christmas. Amber December 10, 2011 (2004 Passat) | |
| Sean Gibson is a true asset to your dealership. Getting professional service on my car is something I have come to expect when visiting Volkswagen dealerships – and in this regard, Piazza Volkswagen met me expectations. My car was fixed and returned to me in a timely fashion. But what was unusual, and what blew me away as a customer, was Sean’s kindness, empathy for my emergency car situation and willingness to help me out. Sean (and the rest of the service staff – particularly Bao) turned what was going to be a disastrous Saturday with my family into a very successful weekend with my parents. Heather December 10, 2011 (2009 Jetta) | |
| As always, it was a pleasurable service visit. I had a same day appointment and the whole service took an hour. Keep up the good work! Tim December 8, 2011 (2007 Jetta) | |
| Your service department did an amazing job all around. From the moment I walked in no wait time, loaner available immediately, explained everything clearly, pick-up quick and painless! They even left my seat the way I left it. I know this isn't so important, but it's nice when I can just jump in and go! Also, they recommended blade change for the wipers and this morning during the morning mist, I truly appreciated the recommendation. Pilar November 28, 2011 (2006 Jetta) | |
| I have been taking my cars for service at Piazza Volkswagen for over 5 years now and the experience is always exceptional. In this instance, I needed to have a nail removed from my tire in a short amount of time and they were able to fit me in the next day for a longer service I needed. Seth November 23, 2011 (2009 Tiguan) | |
| Sean Gibson is a really good representative of your brand. Lori November 22, 2011 (2011 Golf) | |
| Vince Paul is really great … he made me feel like he was very concerned about my problem! Carolina November 17, 2011 (2003 Passat) | |
| I am new to the Piazza service department. I was very, very impressed with my service. Lenny had a loaner car ready for me when I arrived and I was quickly off to my meeting. My car was serviced efficiently and pick-up was as quick as drop-off. The service was a breeze! Thank you. Lisa November 16, 2011 (2010 New Beetle) | |
| I am always pleased with my service experiences at Piazza Volkswagen of Ardmore. I truly enjoy the scheduled maintenance – I just call to make an appointment at the date/mileage noted on the sticker on my windshield or when prompted by my multifunctional display. I’m always able to get an appointment on the date I ask for. The prices for service at Piazza Volkswagen are also very competitive and I would never bring my car anywhere else for service. Lauren November 12, 2011 (2007 Jetta) | |
| I am from New Jersey and I wish that they were half as good as the one in Ardmore, PA!! They have restored my faith in Volkswagen. Piazza Volkswagen is the best!! Martin November 4, 2011 (2008 GTI) | |
| Lenny, Sean and Vince are great service managers. As a single woman it is so nice to know there are well knowledgeable and honest men, watching over the safety of my vehicle. Each and every one of my experiences with the service department have been good. I am looking forward to my next service visit. Melissa November 2, 2011 (2009 Jetta) | |
| I had a great experience at Piazza Volkswagen of Ardmore. The salesman, Charles Firestone, was excellent in terms of knowledge and honest. I knew what I wanted and test drove me car on Saturday. The following Tuesday, I bought the car. It was the best dealership experience ever! (and my father spent his whole life at a dealership so I’ve been to several). I didn’t even have to negotiate the price. The price was better than I had expected to be offered as soon as I sat down and I qualified for 1.9% financing. It doesn’t get better than that! I signed the paperwork in 5 minutes and was out of there. I scheduled the pickup and did the paperwork in the dealership the following weekend. I had a massive migraine, so I was not in any mood to speak to anyone. Andrea, who was taking care of the paperwork, spoke softly and warned me when the printer was going to blast off. I was sooo grateful! I wasn’t sure about the extended warranty and asked for some time to think about it. Andrea was great and told me to email her. I did that Monday. She sent a driver with the new paperwork so I didn’t have to leave work. I also had a problem with the Sirius satellite … Charles called them and took care of it immediately. I couldn’t say anything bad about my experience. It was excellent! I love my new TDI too! Fitz November 1, 2011 (TDI) | |
| The service and parts department employees were very welcoming and helpful. Kiley November 1, 2011 (2009 Tiguan) | |
| I was surprised and pleased that the repairs were completed so promptly, even without an appointment. Carl October 26, 2011 (1999 Golf) | |
| While I was prepared to travel to several VW dealerships in the Philadelphia area, Piazza Volkswagen of Ardmore was actually the first and only dealership I visited before making a purchase. To some extent this was dictated by the immediate model/trim availability. However, I also felt that the quality of my actual sales experience and the price quote at Piazza was unlikely to be surpassed or even matched by the competition. My overall experience was in excellent agreement with published customer on-line reviews. Thank you very much! Igor October 20, 2011 (2012 Golf) | |
| I have been going to Piazza Volkswagen since 2004 - they provide great service and great support. Peter October 27, 2011 (2004 Passat) | |
| All the folks at Piazza are friendly and considerate. They treat me like family and even though Piazza is a 2 hour drive, I cannot imagine dealing any where else. They go out of their way to make sure I am happy when I leave and comfortable while I am there. I highly recommend Piazza for both sales and service. Donna October 26, 2011 (2011 Golf) | |
| I was very happy with the service at Piazza VW! I usually take my car to the VW dealership in Norristown, but I will be switching over to Piazza. I felt they really cared about me and my car and explained everything in full detail. Thanks for the great service!! Jennifer October 25, 2011 (2004 Jetta) | |
| Sean was very helpful and very clear in communicating with me with what needed to be done, he was also good at the time estimate. Lorenzo October 21, 2011 (2003 Passat) | |
| Dear Mr. Kain, I wanted to formally reach out to you regarding the superb service that I received at Ardmore Volkswagen. As a full time administrator and small business owner, I understand the need for customer satisfaction. A need and benefit that was fully displayed upon my recent visit by your staff that delivered impeccable customer service and superior salesmanship. My assisting sales consultant was Ms. Sue Choi. Sue's warm character and personality was one of the top reasons why I settled on your dealership. My first priority was safety, followed by brand reliability, and a ticket price that would work with my budget. On a hunch I found your website and decided to reach out to an agent via email. I didn't expect a rapid reply since I sent the message after 10PM. However, Sue responded, and kept in contact with me until we met the next day. Upon meeting Sue, my mind was still on the accident and everything that transpired since then, so I was noticeably stressed. Sue politely informed me that she was working with another client, and asked me to wait for her if possible. It was perfectly fine for me because your front receptionist had already greeted me and we struck up a warm conversation. Her lighthearted candor made me smile and kept my mind off my overall anxiety. From the time that Sue and I sat down, discussed the options, and took a test drive, I was more than pleased and relaxed. And although I had secured financing my credit union, Sue was able to get me a lower APR through Volkswagen's banking services. There were moments when Sue was away gathering information so she offered me beverages to keep me comfortable and your staff stayed active with me just the same. Mr. Demain Kelleher greeted me, and asked if I needed anything in Sue's absence which I greatly appreciated. During the next morning I contact Sue, letting her know I was ready to pick up the car later that day, and if it could be ready for delivery. Without a moment's notice, Sue was busy contacting my insurance company and finalizing paperwork with Ms. Andrea Gibson, your business manager. Sue informed me via email that my car was filled with gas and cleaned for me to take home. I did not experience this during my last purchase at the Nissan dealer. The timeliness and attention to detail was genuinely superb. For my time with Ms. Gibson, she was also knowledgeable, congenial, and attentive. Andrea explained my contract guidelines and gave me competitive payment options and appealed to my budget. Once everything was solidified, Demian, Sue, and Andrea individually congratulated me on my purchase. Your skilled staff understands the value of top-tier customer service! I am grateful to have stumbled across your website and truly happy with purchase, and most of all, my customer experience. Thank you for having quality employees who can (and do) deliver! Tamara October 26,2011 (2009 Jetta) | |
| They do a good job, with strong customer service, courtesy, etc. Please continue with this, it means a great deal to me as to why I purchased from Piazza and going to go there for service. October 24, 2011 (2006 Jetta) | |
| Sean was very helpful and very clear in communicating with me with what needed to be done, and also the time estimate. Lorenzo October 21, 2011 (2003 Passat) | |
| Everyone at Piazza Volkswagen did a great job and I have already recommended your dealership to several of my friends Jeffrey October 11, 2011 (2010 Jetta) | |
| As always, a quick, efficient and friendly service from Piazza Volkswagen of Ardmore. Chad October 10, 2011 (2008 R32) | |
| The staff is very friendly at Piazza Volkswagen. They figured out the problem, replaced my fuse, washed and vacuumed my car. I was very impressed with the entire service. Janna October 5, 2011 (2011 Jetta) | |
| Everyone was very helpful and the service only took an hour and twenty minutes for a completed inspection. Amy October 5, 2011 (1999 Beetle) | |
| Top notch service received at Piazza Volkswagen of Ardmore from both sales and service departments! Jody October 3, 2011 (2008 Jetta) | |
| I just purchased a 2010 Volkswagen CC Sport from Piazza Volkswagen of Ardmore. I was very impressed with the level of service I received from my salesperson, Jonathan R. As a professional sales executive for 18 years it take a lot to wow me. He was professional, courteous, informative and easy going. I never once felt like I was being sold … only helped. When looking for a used vehicle I visited Audi, BMW, Infiniti, Saab dealerships and none offered an shopping experience even close to what Jonathan delivered. Lauren in financing also was great to deal with. Thanks for a terrific shopping experience! Daniel October 2, 2011 (2010 CC Sport) | |
| I love the service that I receive from my service representatives. They are professional, polite, friendly, courteous, patient and very helpful. I feel really relaxed while I am waiting for the car to be serviced. Keep up the excellent work! Patricia September 29, 2011 (2009 Jetta) | |
| Sean has always communicated and expected costs with me at every step of the process. I am certainly amazed and pleased at the level of customer service I receive at Piazza Volkswagen of Ardmore. Anna September 16, 2011 (2008 Passat) | |
| I am now searching for my new Volkswagen. I will continue to deal with Ardmore due to the honest, reliable service that I have received over the past few years. Thank you and each of your mechanics and the people working in the office at Piazza Volkswagen of Ardmore. Mary, September 14, 2011 (2005 Passat) | |
| We have been in contact with many VW dealerships, both locally and nationally, to inquire about purchasing a Tiguan. Piazza VW in Ardmore, PA was the only dealership that was professional and knowledgeable. Many of the competing dealerships either didn’t have an answer to our questions, made one up, or promised to get back to us with an answer and never did. Piazza was the only dealership with a consistent “yes, can do” attitude, always with a follow-up email or phone call. The general attitude in the showroom is always friendly, never aggressive, always available for help if that is what one desires. Sometimes car shopping is just browsing process in the beginning; Piazza always room for casual browsing with appropriate staffing waiting in the wings to answer questions. We appreciated the no-nonsense approach to vehicle purchase price; Piazza offers a fair price and eliminates the need for back and forth haggling. Our only experience with service thus far has been for the complimentary 90 day new vehicle service check, which was scheduled easily and done within the estimated time, with a prompt follow-up phone call when the service was finished. Piazza was such a pleasure to work with that we are back to purchase a second vehicle within 60 days of the first transaction! Pkramer1 September 18, 2011 | |
| This is the third car my wife and I have purchased from Piazza VW in Ardmore, PA and each time has been a personable and pleasant experience. Our most recent purchase on Saturday, September 17, 2011 was made exceptional by our salesman Jonathan who went beyond his professionalism, knowledge of the car and overall friendliness, was very patient and polite as he worked with my wife and her questions and concerns. Jonathan answered all our questions, sought information from others when he needed to and always made us feel welcomed and his top priority. Thanks to Jonathan and, of course, everyone at Piazza VW – my wife and I happily drove away in a 2012 Jetta. Debra and Michael September 18, 2011 | |
| It was a very pleasant experience. Chris Gray was very helpful, professional and prompt with every question that I had. He matched me with the best option that fit my need. All other staff that I came in contact with was very professional and very nice. Violetmuraru September 17, 2011 | |
| As someone with a VW Rabbit in center city Philadelphia, Piazza VW is a convenient location for having my car serviced. Beyond the convenient location, the service staff at Piazza is friendly and generally excludes trustworthiness. This is important in the auto service business given the potential for all, but the most savvy customers being swindled. I highly recommend Piazza because of this and their flexibility in scheduling appointments (I always get my first pick). My only gripe is the cost, but I believe the labor rate at any dealership would be comparable. Sameersoi September 17, 2011 | |
| I arrived at Piazza VW's service department, without an appointment, because I discovered a screw in one of my back tires. I was alerted by the problem by the dashboard tire pressure monitor light. Sean determined that the correct tire placement tire was in stock and brought the car right in for service. I went across the street for lunch and the work was completed, the car was cleaned by the time I finished lunch. I could not be happier! Heather September 9, 2011 (2011 Tiguan) | |
| Alex Mallon was an excellent sales associate! The dealership atmosphere as a whole was extremely welcoming! Piazza is not the type of dealership that pushes you into buying a car or tries to get you into a vehicle you didn't want to buy. They had the car I wanted ready with all the features I had asked for and did not try to force me into any extras. Alex and the dealership worked extremely hard to get me into a car for a great down payment and monthly payment. I was extremely satisfied with the service and honesty from everyone! Not only to they provide great service upon the purchasing but, Alex emailed and called to make sure I was completely happy with the car and to make sure it was running smoothly! Everyone from the time I walked in was very down to earth. I will be buying again in the future! Nikstar13 August 31, 2011 | |
| Vince at Piazza Volkswagen of Ardmore was very helpful and I really appreciated his customer service. Eugenie August 30, 2011 (2011 Tiguan) | |
| Thank you so much for the free loaner car while my car was being worked on! No other dealership has ever done that for me. I’ve always had to pay for a loaner/rental. Michelle August 23, 2011 (2004 Jetta) | |
| Piazza Volkswagen went above and beyond to help me. It was raining very hard and they were very polite and worked very hard. Kristine August 18, 2011 (2007 Jetta) | |
| The service team has been very good – We would be pleased to offer a direct testimony to Volkswagen of America regarding our pleasure with the Piazza service team. James August 12, 2011 (2009 Routan) | |
| I was very pleased with my VW service this past Wednesday. Lisa August 17, 2011 (2010 Jetta) | |
| I love the service at Piazza Volkswagen of Ardmore. Meg August 16, 2011 (2010 GTI) | |
| I commend, Sean Gibson, for his excellent customer service and attention to detail. Carmen August 11, 2011 (2008 Jetta) | |
| Everything was great, I was in and out quickly. The work was done correctly and everyone could not be friendlier and more accommodating! Francis August 4, 2011 (2010 Jetta) | |
| I have been very fortunate in working with the daily frontline service representatives at Piazza Volkswagen. Curly, Mitch and Sean are all very kind and well experienced. I look forward to my visits with these three service representatives; even on days when stress and tension fill their lives. These three service representatives along with Ben and Neil make for a quality representation for Piazza!! Roslyn August 10, 2011 (2010 Routan) | |
| Everything was great, I was in and out quickly. The work was done correctly and everyone could not be friendlier and more accommodating! Francis August 4, 2011 (2010 Jetta) | |
| My visit to Piazza for the six month service check was truly one which was satisfying. I want to compliment Piazza for having Sean Gibson working for you. He has worked with me in the past, and as always been very professional and pleasant. Sean always explains everything to me; he just has a very nice way about him. Judith August 3, 2011 (2002 New Beetle) | |
| Everyone at Piazza Volkswagen is extremely helpful and pleasant. Denise July 29, 2011 (2011 Jetta) | |
| All in all, a great experience at Piazza Volkswagen. It’s a long drive for me to get there, but it’s totally worth it. Marin July 27, 2011 (2006 Jetta) | |
| Thank you very much, Piazza Volkswagen’s staff is always considerate of my concerns. Robert July 26, 2011 (2007 GTI) | |
| I highly recommend Piazza Volkswagen. On every occasion I have had to take my Passat in for service, the work has been completed in a timely and most professional manner. The customer service associates are extremely helpful and polite, always addressing me respectfully, and going the “extra mile” to be sure the work on my car is complete. The mechanics are skilled and meticulous in their workmanship. Never have I had to return to have the same problem worked on again after they first repair it. I have found the dealership to be honest and always exhibiting integrity and thoughtfulness. My car is returned to me with the interior in immaculate condition and the car having been washed and looking new. I have had no regrets for ever taking my car to Piazza Volkswagen for any repairs or warranty work. Again, I highly recommend this dealership to anyone who is looking for quality work, courtesy, and satisfaction in having any repair made to their car. Caesar July 28, 2011 (Folsom, PA) | |
| It is the service staff that makes the service exceptional Varsovia July 26, 2011 (2008 Eos) | |
| A very smooth process at Piazza VW. The service consultant, Sean Gibson, was very helpful in answering the questions I had. Margaret July 22, 2011 (2008 R32) | |
| The service was truly exceptional at Piazza Volkswagen. This is the best dealership we have ever took our car to. Donato July 21, 2011 (2006 Passat) | |
| Piazza Volkswagen has friendly, professional and very helpful service! Yvette July 6, 2011 (2011 Jetta) | |
| Piazza VW did a great job and the car runs great. I will be back for a window repair soon. Thanks for great service! David July 6, 2011 (2000 New Beetle) | |
| I was very pleased with my service consultant, Sean Gibson. He was able to secure a loaner vehicle for me so I wouldn’t have to wait in your lounge. I explained I had many unexpected errands. Instead of rushing me through or bumping off another appointment, his suggestion of a loaner car made me extremely happy. It was truly a win win situation. I love my EOS and better yet I love dealing with your service department! Gary June 22, 2011 (2010 EOS) | |
| As usual, a great experience with you guys. I’m extremely happy that I was talked into getting the tire coverage plan when I originally leased the vehicle as it covered the bad tire on the vehicle I’ve had for less than a year now. You guys got the tire within a day and had me driving again. Excellent service, professional as usual, couldn’t be happier. Thanks! Ryan June 21, 2011 (2011 GTI) | |
| At Piazza Volkswagen, I am always greeted by name and the staff is always the best. My car was returned perfectly washed and vacuumed, I felt like I was taking delivery again! Chad June 20, 2011 (2008 R32)) | |
| I have been a Volkswagen owner for 12 years now. I used to go to another VW dealer, which I will never go back to. The service I received at Piazza is first class. Hattie June 20, 2011 (2007 Passat)) | |
| I would like to take a moment to commend and thank Volkswagen corporate for supporting individuals in the customer service division of the company, who are truly dedicated to the real meaning of their title. Neil Berger of Piazza is truly the best, I have been a part of the Volkswagen organization since my first automobile; a 1964 beetle convertible in 1966. I have been a customer of Ardmore VW for many years and have always felt each person there has taken an interest in me as a customer. In fact, I enjoy going out there! It is not the closest dealership to me, but I go there because of the people. I will continue to go there because of the people. I would like to thank Mr. Berger at Ardmore Volkswagen and everyone else who applies the same level of commitment to what they do at Volkswagen, particularly in service, where it is a long term outgoing relationship that is developed. Tony June 10, 2011 (2007 VW Touareg) | |
| Piazza squeezed us in the same day. I am glad they did because the car was considered not safe to drive. Meryl June 9, 2011 (2002 VW Beetle) | |
| Overall, I had a very positive experience at Piazza Volkswagen of Ardmore. Doreen June 8, 2011 (2010 Jetta) | |
| Every time I bring my car in for service, everyone is pleasant and patient. I really appreciate that the service department opens early and closes late; as I work in the city and often need the extra time in the evening. Patricia June 7, 2011 (2003 VW Jetta) | |
| I brought the car in to replace a brake light. Piazza Volkswagen did that quickly, but also did a check of the car’s system and washed and vacuumed it. I was amazed! Anne June 7, 2011 (2010 Jetta) | |
| Great job – my first experience was terrific! Thank you! Chris June 6, 2011 (2011 Jetta) | |
| When my three year lease is up, I will lease another Volkswagen at Piazza Volkswagen of Ardmore. The service and personnel is professional. Last but not least, I love my Volkswagen! Renee June 3, 2011 (2010 Jetta) | |
| I’ve only had my 2011 Golf for a little over a month. Something went wrong with my Bluetooth connection. Sean in the service department in Ardmore, PA ordered the part right away and the techs installed it. Extremely courteous and professional staff. Lori June 2, 2011 (2011 Golf) | |
| Everyone I interacted with was considerate and helpful. I felt confident in the information I received and the service to my car. Mary May 24, 2011 (1999 GTI) | |
| Piazza Volkswagen of Ardmore is the most friendly and cleanest car dealer/repair shop that I have ever had the pleasure of doing business with. It will be my new car dealer and VW repair shop as long as I have a VW. Woolworth May 28, 2011 (2010 CC) | |
| Everything about Piazza VW of Ardmore is great! There is a VW dealer 15 minutes closer to my house, but I choose to go to Piazza because they are so wonderful there! Amy May 23, 2011 (2010 Jetta) | |
| We live in New York and drive all the way to Piazza Volkswagen to have our service. It is so much better there and much friendlier than the New York service centers. Rob May 21, 2011 (2008 Jetta) | |
| I can tell when a company really cares about Customer Service. Piazza Volkswagen is great! I will be coming to Piazza Volkswagen to lease my new Volkswagen (when my VW comes off lease). William May 16, 2011 (2010 CC) | |
| Everyone at Piazza Volkswagen was so nice and professional. The service department gave me good input into what I should do next. Mary May 16, 2011 (2003 Passat) | |
| I called an hour before my appointment to change it to a later time (my husband had an unexpected dental concern). The staff was very friendly and did not seem to have any problem with my call or time change. Our service was still completed in a timely fashion. Benji May 11, 2011 (2005 Jetta) | |
| As always, it is a pleasure doing business with Piazza VW. I had to re-schedule at the last minute. The VW team was very accommodating. I would definitely recommend Piazza VW to friends and family. Beckwith May 7th, 2011 (2011 GTI) | |
| The provided service was really comprehensive and, in some aspects, even beyond my expectations. The consultant kept me posted about any progress and work behind my initial scope to be done. He also took into account all my additional concerns that came along the way. Piazza Volkswagen truly has great service Andrei May 5, 2011 (2002 Passat) | |
| I don’t think any other dealer can top Piazza Volkswagen of Ardmore! Ange May 5, 2011 (2010 Tiguan) | |
| Staff was friendly and helpful. I enjoy coming to Piazza Volkswagen. I am extremely appreciative of the coupons I receive, occasionally. Tamika May 5, 2011 (2003 Jetta) | |
| My service consultant was Sean Gibson. He was very courteous and professional. My recent service experience was exceptional. Keep up the great work. Caleb April 30, 2011 (2004 Passat) | |
| This was my first time bringing in my new Volkswagen. I will definitely continue to bring my car to Piazza. Scott April 29, 2011 (2009 Jetta) | |
| I’ve said it before and I’ll say it again. The customer service team gives me the confidence that all routine as well as small or large tweaks concerning the upkeep of my car are a given. The sales department will benefit when it’s time to get another vehicle. Thanks guys and gals! Derek April 27, 2011 (2008 Eos) | |
| Sean Gibson was very professional and courteous. I appreciated that very much. Cynthia April 25, 2011 (2003 Passat) | |
| Great place to do business. Piazza Volkswagen of Ardmore is great! Lawrence April 22, 2011 (2011 CC) | |
| The staff at Piazza Volkswagen got me in and out, in a reasonable time. They understood I had circumstances and needed a timeframe. The staff did a excellent job … many thanks. Katrina April 15, 2011 (2010 Tiguan) | |
| Lenny Stebulis was “exceptional” in his attention, evaluation and resolution of the concerns that my wife and I discussed with him. Our thanks to him for that. Orville April 14, 2011 (2011 Jetta) | |
| This is the first time I went to Piazza Volkswagen of Ardmore to get my Passat’s oil change done. I like the service that they provided to me, they really take care of their customers. The staff was really nice and explained everything that I probably need to get done, on my next visit. Jeffrey April 13, 2011 (2002 Passat) | |
| The service department staff and management at Piazza Volkswagen are truly outstanding. Richard April 11, 2011 (2011 Jetta) | |
| I really enjoyed bringing my car to Piazza Volkswagen for its complimentary check up. Thank you for great customer service. Eugenie April 9, 2011 (2011 Tiguan) | |
| Great service, thank you very much! Dean April 2, 2011 (2004 Beetle) | |
| Sean Gibson has handled my car several times now and always does a terrific job. The availability of transportation, swiftness of completing work, and information about other things my car needs are great. Kendra April 1, 2011 (1998 Passat) | |
| I have always been treated with the utmost courtesy and thoughtfulness. The loaner car was a brand new Jetta – a truly great car. I am a loyal Volkswagen customer as I am crazy about my 2005 Touareg, the best car out of seven cars, I have owned. Jonathan April 1, 2011 (2005 Touareg) | |
| I have been going to another Volkswagen dealer for the last few years, but took my car to Piazza Volkswagen for the first time last week. I was much happier with the employees, service, time and pricing. I will be taking my vehicle to your dealership from now on. The other Volkswagen dealer was always too pushy about trying to get me to spend money on other services that weren’t necessary. Michelle April 1, 2011 (2004 Jetta) | |
| My service consultant, Sean Gibson, was extremely nice and very helpful in explaining everything. Fritz March 30, 2011 (2010 Golf) | |
| Having recently moved to Philadelphia, this was my first visit to your dealership and I was very impressed with the helpful staff and fine service. I felt very welcome and definitely will come back in the future for service. Thanks again. David March 30, 2011 (2000 Beetle) | |
| With my busy schedule, I truly appreciated the email updates regarding my service and the issue that was found during the service appointment. In addition, I had left my paperwork in the loaner car, and they were able to secure my documents in your safe for me, until I could come back to the dealership, a few days later to get them. Excellent service, and truly appreciated. Renee March 30, 2011 (2010 Jetta) | |
| As always, I am very proud of the service that is provided to my vehicle. I would like to thank you for your kind service and your friendly greeting and the excellent work you provide. In this economy now, it’s a welcoming feeling to leave the auto service with a 25.00 bill. Thanks again for everything and especially Sean, who makes sure that my visit is in good hands. Carla March 28, 2011 (2008 Jetta) | |
| I consider Piazza to be the BEST VW service center in the entire city. Not only is the staff and mechanics polite, well versed and do everything they promise. They always manage to go the extra step to make it a pleasure and not a chore. Sandy March 23, 2011 (2004 Beetle) | |
| I find all the service staff exceptionally pleasant and helpful whenever I have dealt with them. Susan March 22, 2011 (2009 Jetta) | |
| I stopped servicing my car at another Volkswagen dealer because of their extremely poor service and how unpleasant it was to deal with them. Instead, I have transferred all service requirements to Piazza and I've never been sorry. Piazza's service is truly exceptional in all ways. Joyce March 22, 2011 (2008 Eos) | |
| I only have used the service area at VW and have yet to be disappointed. The entire process is easy, friendly, not expensive and I feel like I am doing the right thing by taking my cars there. Sean Gibson is great and very nice to work with. Erika March 21st, 2011 (2008 Jetta) | |
| The service staff is remarkably courtesy, immediate attention, very welcoming and professional demeanor of all personnel. "Up front" attitude inspired trust - all in all, first class! Dana March 14, 2011 (2000 Jetta) | |
| I have always found the service staff to be courteous and friendly. They take the time to answer my questions and explain everything patiently. I will definitely recommend your service department. Elaine March 17, 2011 (2006 Beetle) | |
| This was my first visit to the dealership, I thought they were exceptional. Especially compared to the dealership where I used to go, which I was very disappointed in. I am very satisfied in Piazza Volkswagen of Ardmore. Natalie March 15, 2011 (2007 EOS) | |
| Piazza VW is a great dealership. I live in NJ and used to go to a local VW dealer. I called around and Piazza VW of Ardmore’s prices were better. Piazza VW’s employees were much more friendly, accommodating, and my overall experience was fantastic compared to the other VW dealer. Piazza VW of Ardmore has a great program, that they offer. I am more than willing to travel out of state because of the exceptional service I received. Tara March 11, 2011 (2006 Passat) | |
| I very much appreciated Piazza VW getting me in for service, with such little notice. Thomas March 10, 2011 (2007 Jetta) | |
| Thank you Piazza VW for such great service every time. Anne March 10, 2011 (2011 Jetta) | |
| I did not have any trouble at all with my recent service at Piazza VW. Making the appointment was simple, as well as dropping my car off and picking it up. The staff was friendly, and willing to go beyond the standard to explain things worked on and any issues that came up. Zach March 9, 2011 (2009 Jetta) | |
| I have already recommended Piazza VW to a friend! Thank you very much for the great service. Varsovia March 8, 2011 (2008 Eos) | |
| I love the staff at Piazza VW! I always feel appreciated. Varsovia March 8, 2011 (2008 Eos) | |
| This was my first service at Piazza, and everything was very good. They explained everything clearly, very accessible and accommodating to my schedule. This visit was better than the other dealer I was using. I will definitely return to Piazza in the future! Shauna March 5, 2011 (2009 Rabbit) | |
| Sean and the rest of your service advisors were very professional and willing to assist me. An excellent service team at Piazza VW! Suubi March 3, 2011(2007 Touareg) | |
| Sean was very helpful and a pleasure to work with! He was very informative and I look forward to working with him in the future. Jeffrey March 1, 2011 (2009 Tiguan) | |
| Everyone at Piazza is extremely friendly and helpful. Doris February 28, 2011 (2009 Jetta) | |
| The service team along with Neil and Sean always make it a pleasure to have my cars serviced at Piazza. I have recommended Piazza many times to family and friends. I will buy again from Piazza because of my experience there. John February 28, 2011 (2009 Eos) | |
| Neil, As usual your staff impresses me each and every time I come to your service station. From Sean to the guy that washed and brought my car around. I just wanted you to know that I am thrilled with the service to date and hope for more successful interactions with your dealership. Patti February 27, 2011 | |
| From the moment I purchased my car, everyone from my salesman Craig S. to the service department have been very helpful and made me feel proud to own a Volkswagen. You can really tell the that Piazza really cares about their customers. Mina February 25, 2011 (2009 Passat) | |
| Another great visit at Piazza VW. Sean was my service advisor and did his job in an exemplary fashion. Thanks. Martin February 24, 2011 (2006 Jetta) | |
| This is my first Volkswagen. I am very happy with the car and the service at Piazza VW. Susan February 23, 2011 (2010 Jetta) | |
| Keep providing the exceptional services, I love it. Thank you. Allan February 23, 2011 (2009 GTI) | |
| Lenny was outstanding. He even took the time to ask me a bit about my business! Timothy February 21, 2011 (2008 Jetta) | |
| The staff at Piazza VW are very pleasant. Their staff takes very high pride in their appearance. Kathleen February 21, 2011 (2010 Beetle) | |
| They fit me in on the same day, despite a very busy holiday. Outstanding service. Nicholas February 21, 2011 (2010 GTI) | |
| The best VW service in the Philadelphia surrounding areas. Sandy February 19, 2011 (2004 Beetle) | |
| Every visit I have had with the sales and service departments have been very good. The staff is courteous, knowledgeable, forthright and pleasant to do business with. They clearly take pride in their product and work. Ann February 18, 2011 (2010 Jetta) | |
| Piazza VW is a bit further from my home, however, the service is exceptionally better than a closer VW dealer. I will continue to only go to Piazza VW. Dwayn February 17, 2011 (2007 Eos) | |
| The service department has always received a stellar rating for their professionalism and the comfort of their waiting area. It’s a pleasure doing business with Piazza Volkswagen in Ardmore. Renee February 14, 2011 (2002 Passat) | |
| I didn’t have an appointment, it was very nice of them to take me in right away. Kirsti February 12, 2011 (2001 Jetta) | |
| Sean is a very good service representative for your company. He did an excellent job making sure that all work was done satisfactory and explained everything to me. Thank you. Judith February 11, 2011 (2002 Beetle) | |
| Nothing but exceptional service by Piazza VW for the last 2 years. Peter February 10, 2011 (2009 CC) | |
| The employees at Volkswagen are exceptional. Everyone is busy, but have time to be courteous and listen to your problem. I love having them for my service center. Barbara February 10, 2011 (2007 Passat) | |
| The product is excellent, we love the car. The service is extraordinary, enhancing the entire experiment owning this car. Francine February 9, 2011 (2010 GTI) | |
| I love the way how your service advisors make the customer feel so special! Ange February 5, 2011 (2010 Tiguan) | |
| The service was great. I noticed a problem with the vehicle on my way to work. I called Piazza VW right away and they were able to find a spot in their busy schedule for me, that was very convenient, on the same day. Thank you very much Piazza VW!! Patricia February 4, 2011 (2009 Jetta) | |
| It was an excellent service experience. James February 2, 2011 (2010 Touareg) | |
| As a new customer with a recently purchased CPO Passat, I was impressed with the ease of scheduling for service. I was also impressed with the engaged and efficient employees at Piazza VW. I look forward to a long term relationship. Joseph February 1, 2011 (2009 Passat) | |
| The day of my original appointment was going to be a major snow storm. I called the morning before to see if they can see me that morning sometime – they told me to come right in. I really appreciated that since I really do not drive in the snow! Nancy January 25, 2011 (2010 Beetle) | |
| This was one of the best visits I have had thus far at your facility. All the service staff were exceptional, considerate, knowledgeable, and informative regarding both the present condition of my car, the status while being serviced, and the needed services for the next visit. I thank you so very much for everything and hope that the quality of service continues to be exceptional. Keith January 21st, 2011 (2008 Rabbit) | |
| The service I received at this dealership is truly out of this world. The guys at the counter are caring and always ready to serve you with a smile. My other vehicle is a BMW and I never get this kind of service. I love these guys, I am even considering getting another VW so that I can trade in my BMW!! Zie January 12, 2011 (2007 Touareg) | |
| Sue Choi and Demian Kelleher were terrific. I would not hesitate to come back again to shop when I need a car. I will probably be back in two years or so when the lease on our other car is up. The experience at Piazza VW was unlike any other car buying experience I ever had. No hard sell, no pressure – quite remarkable! Harry January 3, 2011 (2011 Jetta) | |
| We loved Sue Choi. She was wonderful in every aspect and made our purchase enjoyable!! Susan January 3, 2011 (2011 Golf) | |
| I brought my vehicle in without an appointment (broken windshield wipers). It was fixed quickly, I was treated with courteously. Jerome December 27, 2010 (2010 EOS) | |
| Very good and efficient service. I will definitely consult this dealership in the future for any vehicle maintenance. Kyle December 24, 2010 (1999 Passat) | |
| The service managers are always friendly and professional. They always answer questions to my satisfaction. Bob December 20, 2010 (2000 Jetta) | |
| Sean exceeded my expectations by offering to do a more detailed inspection of my vehicle complaints, besides checking the fluids as requested. When my vehicle was returned in a timely manner my car was vacuumed and clock adjusted to the correct time, something I have been meaning to do. Thank you, Piazza Volkswagen. Teresa December 15, 2010 (2010 Jetta) | |
| The front line service representatives as well as mechanics are all good eggs. They accept my teasing and joking while listening carefully to the important details regarding our Routan’s ‘good health’. It is always a pleasure to come to either the dealership or service. Please send my best to Sue Choi and Demian in sales, they are great folks. Roslyn December 10, 2010 (2010 Routan) | |
| I needed a combination of repairs and maintenance on my 2004 Passat. The service experience went smoothly from start to finish. I especially appreciated that they noticed when I was dropping off that my state inspection was due shortly, and let me know that they could also take care of this during this service appointment. This was a big help since it is difficult for me to find time for these things. My car was returned in perfect working order and cleaner than it was when I dropped off. Thanks for all your help. Dan December 8, 2010 (2004 Passat) | |
| The time that was available was very convenient for me. Thank you for the excellent service visit. Paul December 8, 2010 (2007 Jetta) | |
| I happened to have trouble with my battery, which was still under warranty. Piazza VW is close to our home and we always feel welcome and comfortable with your sales and service department. Barbara December 7, 2010 (2007 Passat) | |
| The service was excellent, I am happy with the over-all experience, please continue to do and thank you very, very much! Imedia December 7, 2010 (2008 Jetta) | |
| I can’t say enough good things about the service at this dealership. They are outstanding! They are knowledgeable, courteous and always there when you need them. I would highly recommend anyone there. Francine December 4, 2010 (2010 GTI) | |
| Sean and the rest of the team are great ambassadors for your dealership, both knowledgeable and friendly. I am very happy with my service experience. Joseph November 26, 2010 (2001 Jetta) | |
| Piazza Volkswagen of Ardmore has the best service department than any other dealership. Thank you and have a great holiday! Peter November 20, 2010 (2009 CC) | |
| Neil Berger, the service manager, was very understanding of my time and I was happy with the service he provided in a timely matter. Lindsay November 12, 2010 (2007 Jetta) | |
| This is my first Volkswagen in many years. I would like to let you know what a pleasure it is to work with your Service Associates and the department in general. Receiving my Routan returned washed, vacuumed and repaired/serviced is an experience rarely seen today in our world where service is becoming a forgotten art. Thank you! Roselyn November 6th, 2010 (2010 Routan) | |
| Sean, our service consultant for this appointment was GREAT!!! Jack November 1, 2010 (2003 Jetta) | |
| Thanks very much for returning my car clean (had been washed). I felt like I was taking delivery of a new car again. Throwing in a little extra meant a lot to me. Donald October 25, 2010 (2010 Jetta) | |
| My last service visit was extremely quick! I got there at approximately 9:30am and my service was complete within an hour! That was record time and no long wait. Cherie October 23, 2010 (2007 Jetta) | |
| Sean is always very consistent, knowledgeable and efficient. All your guys I interact with are always great. It is a pleasure taking my car to Piazza. TJ October 22, 2010 (2006 Passat) | |
| Your employees have been nothing but the best that I have ever had to deal with when my car needed service. They take the time to chit chat with you and your life. Excellent employees. Keep the high standards for your employees and you will always come out a winner. Eleanor October 14, 2010 (2004 Beetle) | |
| Everyone was very polite, friendly and informative. When they said your car will be here in a few minutes, it was! They also had my car done, before the time I was told it would be ready. That was a good thing and convenient for me. Steven October 8, 2010 (2008 Touareg) | |
| I am so pleased how well I am treated by your dealership. You definitely go beyond just selling a vehicle. Thank you! Donna October 8, 2010 (2010 EOS) | |
| In all the years of dealing with car dealerships, service departments and issues pertaining to my vehicles, I feel that all the guys in your service department genuinely care about my needs and are decent, considerate professionals. Glenn October 6, 2010 (2009 CC) | |
| They saw me without an appointment. A low tire pressure light came on and it scared me, so I drove right in without an appointment. They treated me like a queen. Sean Gibson had the problem fixed for me and even had me car washed!! Then he took the time to show me how the navigation and other electronic features work. Sean and Jon both seam to take pride in making the customer happy. Patti October 6, 2010 (2007 Passat) | |
| Sue was absolutely wonderful to work with and made buying my first car a very smooth experience. I also enjoyed her sense of humor immensely and the fact that she managed to give my fiancé a nickname in the short time she knew both of us. Thanks Sue! Andrea September 29, 2010 (2010 Golf) | |
| Craig was great to work with. Very knowledgeable and made the whole process very easy. Kathleen September 21, 2010 (2011 Tiguan) | |
| I had a great experience bringing in my car to this dealership. This is wonderful since many of my past experiences at other dealerships were less than satisfactory. I would highly recommend this dealership to anyone I know. Thank you very much! Michelle D September 20, 2010 (2008 Jetta) | |
| Friendly and professional service folks all around. I love the free car wash and vacuuming service! Tamara September 18, 2010 (2010 Jetta) | |
| Vince Paul was very helpful and got me a loaner car, even though I had not previously reserved one! Natalie September 14, 2010 (2007 Jetta) | |
| The service department was prompt with the service and I was on my way in a timely fashion. Overall, I was pleased with my visit. Thank you. Christine September 13, 2010 (2002 Jetta) | |
| I am very pleased. No complaints at all. Thyra September 11, 2010 (2010 CC) | |
| Sean Gibson handled my problem at your service department. He was helpful, cheerful and got the job done for me. I felt very fortunate to be able to get the work done so quickly. Margaret September 11, 2010 (2001 Passat) | |
| I want to thank Bruce, Jamie and Demian because they were all very kind to us and patient considering our situation. We are very grateful! Marisol September 10, 2010 (2010 Tiguan) | |
| Always very happy with the service. My daughter also has a Jetta which was in for service a few weeks ago as well. We are well satisfied with our Jettas. Thank you. Cynthia September 10, 2010 (2006 Jetta) | |
| To Neil Berger – I came in today for my 10,000 mile check and as usual your staff is the best service department I have ever experienced. Thanks again to Sean Gibson as he is a credit to your fine staff and always very helpful and knowledgeable. Martin L August 31, 2010 | |
| My sales consultant, Sue Choi, was so sweet and had a great sense of humor. Throughout my search for a new car, I went to several dealerships where the sales staff were cocky, overbearing and untrustworthy. I knew Sue was different as soon as I met her. She was friendly and cracked fun little jokes that had me laughing throughout the test drive and signing. Throughout the approval and signing, I felt that Sue was invested in my happiness with the car and the sale. Sue made the experience personal. Her warm and pleasant personality won me over, and I was more than happy to give her my business ( which I could not say about almost all of the other sales reps I met during my car search). I was also impressed that Piazza VW of Ardmore honored an online special with no arguments or ploys. Customers always respect a fair deal. Andrea August 27, 2010 (2011 GTI) | |
| Very good customer service, Neil Berger was very helpful. Julien G August 27, 2010 (2005 Touareg) | |
| We always have a great experience. The facilities are clean are very efficient. There is never any confusion or delay – the service is impeccable and always very helpful. It is very clean and welcoming. Charles N August 27, 2010 (2002 Jetta) | |
| I love Piazza VW of Ardmore, because each time I feel like I am home. VW is a tradition in my family, for example, in Mexico, my mother has a Jetta. My older brother, in London has a Passat, and my younger brother has a Golf. Also, my mother’s first car was a yellow 1969 VW Beetle…all of the time we chose VW because it is a great car with and excellent service in the USA, Europe, and Mexico! Marco M August 27, 2010 (2009 Rabbit) | |
| Your guys at the counter are terrific. It’s a tough job and they make it look easy. They are great with people and very informative. John Davenport has been especially good in helping me. We love our new VW and you guys make it fun to own. Thanks. Dan G August 26, 2010 (2009 CC) | |
| I am always greeted by friendly staff and treated like family when I bring my vehicle in. I can’t imagine going anywhere else for my service. I particularly like the way the technician (George) handles my vehicles needs and does the work quickly and correctly. I have the most utmost faith in his work. Donna H August 26, 2010 (1999 Jetta) | |
| When dropping off the car, I explained there was a brake light out and was told it would be replaced under warranty – when picking up the car was told 12 months/12,000 miles and that since the car has 12, 971 was charged almost $20.00 for a brake light. I was told you are very strict about warranty time. This light had been out for some time – I had just not had a chance to get to your dealership – lesson learned. The service desk did honor the emailed coupon which was greatly appreciated. Everyone I spoke with at the service desk was very nice, helpful and a pleasure to deal with. Thank you. Francis S August 26, 2010 (2010 CC) | |
| Vince Paul was fabulous. He restored my confidence in the Volkswagen brand, my car, and renewed my faith in dealership service. Give him a high-five when you get a chance! John R August 25, 2010 (2002 GTI) | |
| Sue Choi, our salesperson, and her support staff at Piazza Volkswagen of Ardmore were friendly, prompt, efficient and wonderful about selling Volkswagens. In a time when confidences are low due to poor economic times, Sue is positive, laid back and allows her clientele the space to make appropriate decisions with independence and confidence. It is with great pleasure that I recommend and would return to Sue for future purchases. Roslyn K August 20, 2010 (2010 Routan) | |
| Vince and the rest of your crew are great! I have a dealership 5 minutes from my house in Turnersville and I choose to come to Ardmore for the kind and professional service you guys provide. It is all about how we are treated!!! Manuel C August 13, 2010 (2010 Jetta) | |
| Vincent Paul, my advisor, is one of the main reasons that I consistently come to your dealership for service. He is an outstanding advisor and should receive a commendation for his job performance. Alan Z August 12, 2010 (2006 Jetta) | |
| This was my first vehicle purchase at a true dealership and the process went incredibly smooth. My sales consultant Danit did an excellent job in all aspects of her job and I am very satisfied with my new GTI. Thanks for making the car buying process smooth! Ryan D. August 11, 2010 (2011 GTI) | |
| This was my first vehicle purchase at a true dealership and the process went incredibly smooth. My sales consultant Danit did an excellent job in all aspects of her job and I am very satisfied with my new GTI. Thanks for making the car buying process smooth! Ryan D. August 11, 2010 (2011 GTI) | |
| Thank you so much for fixing and returning my car quickly! Robert & Lorri M August 11, 2010 (2003 Beetle) | |
| Demian - Just wanted you to know I was completely satisfied with my transaction. Bruce Mehlman was terrific and so were you. Thank you for helping me with my purchase of the 2009 Jetta. I love it. Janet C August 10, 2010 (2009 Jetta) | |
| Bruce and Demian were the two gentlemen who dealt with through the sales process. They are both great guys and would be happy to deal with again in the future. Megan S August 7, 2010 (2011 GTI) | |
| Bruce Mehlman was terrific. I can't thank him enough. Gary C August 5, 2010 (2009 Jetta) | |
| John Davenport was professional, friendly and helpful. Mary H August 4, 2010 (2008 Passat) | |
| Sean Gibson is a top notch service consultant whom I feel is committed to excellence in customer relations. Paul M July 31, 2010 (2006 Passat) | |
| Great service! Great experience! Sean Gibson was extremely helpful - great to work with! Barry L July 30, 2010 (2003 Jetta) | |
| The entire service team, including cashier, are top-notch with every visit. The new waiting area is great and very conductive to getting work done while waiting for car to be serviced. Edward W July 29, 2010 (2006 Passat) | |
| Kevin Chan was an excellent salesperson! Explained everything and was very professional! Jeffrey B July 22, 2010 (2010 Tiguan) | |
| Everyone at Piazza VW made the car-buying experience a real pleasure. The salesman, Mr. Kevin Chan was excellent. Berchard S July 15, 2010 (2010 Touareg) | |
| I just wanted to emphasize how I was so well taken care of with my experience at Piazza VW of Ardmore on July 12. Sean Gibson was my service advisor and I just want to compliment him for all his wonderful efforts on my behalf…he was just terrific. Thank you. Judith L July 12, 2010 (2002 Beetle) | |
| We’re very pleased with our purchase. We looked at and test drove 4 TDI’s. All of the dealerships were pleasant. Your dealership gave us the best vehicle for the money. That’s what made the sale. Thank you. Jeff S July 5, 2010 (2010 Jetta) | |
| Craig Starn was very courteous and helpful. The experience at Piazza VW of Ardmore when compared to other dealerships is far superior. I would definitely do business there in the future! Thank you! Alice C June 30, 2010 (2010 Gulf) | |
| Although the process took longer than I planned for, in the end I pretty much got exactly the car I was looking for. At least I did not feel that the dealership was forcing me to pick something they had. Most of the time, when someone is looking for a GTI, they are pretty clear about that choice. I do appreciate the loaner car I had over the weekend while I waited for my car to be delivered. That was a big help! Bruce Mehlman did a great job getting me what I wanted. Even when I came in for a test drive, he displayed real interest to show me the car. The final price was reasonable too. It was late when I picked up my car, but that did not prevent Bruce from taking the time to explain the myriad of features. It did not end with just handing over the key! I appreciate his attention and patience. Overall, I am just glad everything is done and finalized. Sunil A June 28, 2010 (2010 GTI) | |
| I did have some effort to get timely responses to a few questions, but the sales manager was quite ill during the period when I expected to take delivery of the car. Everyone was most helpful once I had the car. This is the 4th VW lease I have had, and I am very satisfied. Anne F June 24, 2010 (2010 VW GTI) |
We also offer specials, and incentives just for on-line customers. When you're ready, we invite you to drop by for a test drive. If you don't know where we are located, please view our business hours and directions to get specific driving instructions.
Piazza Volkswagen of Ardmore | Greater Philadelphia Volkswagen Dealer | Home
